NSS ONLINE BUSINESS POLICIES PRIVACY STATEMENT Protecting your personal information is important to the NSS. Our customer information is used soley by the NSS (membership information, book orders, audio visual library orders, etc.) The NSS will not sell any of our customers' information to other companies and/or organizations for marketing purposes. SHIPPING Domestic orders are normally shipped via UPS. International orders will be shipped via U.S. Postal Service (international customers please note in the comment section of your order if you prefer your order shipped insured by surface or air.) Orders are normally shipped within two business days. REFUNDS Our goal is to please our customers! If you aren't completely satisfied with your item, please let us know and we'll do our best to accommodate you. There will be a 25% restocking fee on returned orders.